QuickBooks error code 15311 is basically a payroll update error, which occurs when the users of the software can’t refresh QuickBooks properly. This error is usually seen with an error message stating as:

“QuickBooks update cannot be complete successfully and cannot connect to QuickBooks payroll”. 

Also, the user can end up in such an error when the QuickBooks related software are running, while windows is starting or shutting down or during the installation of QuickBooks software. 

If you are also facing this QuickBooks payroll error 15311, make sure to read this post carefully till the end. Or you can also get in touch with QuickBooks support team round the clock. 

Causes of QuickBooks error 15311

This error is usually caused by the following factors: 

• Corrupted download file of QuickBooks software. 
• Or Incomplete installation of the software. 
• Windows registry files being corrupted. 
• Some program maliciously deleted QuickBooks related file. 
• Missing some files from QuickBooks. 

Steps to fix the QuickBooks error code 15311

In order to fix the QuickBooks error 15311, the user can download and install a digital signature certificate. The steps to be followed are: 

• The very first step is to press windows key and also type QBW32.exe. 
• After that, click on more results. 
• Now, click on computer icon on the screen. 
• And then, look for QBW.exe in search results which will have a type of application. 
• The user will have to right click on QBW3.exe and then choose properties. 
• After that, tap on digital signature tab and then ensure that intuit inc is checked in the list. 
• Now, the user needs to tap on details. 
• Followed by selecting view certificate in the digital signature details window. 
• Once done with that, select install certificate. 
• Also, click on finish tab. 
• The last step is to restart the system to allow changes to take place and open QuickBooks to check if the error persists.

By now, you might have resolved the QuickBooks error 15311, but if in case you continue to face the same issue, then in that case, feel free to get in touch with QuickBooks payroll technical support team at 1-800-761-1787. And the QB experts and certified support team will be there to assist you in a single call.